FAQ
Orders
How to place an order?
How to place an order?
Choose a product, add it to your cart, and proceed to checkout.
Do I have to create an account?
Do I have to create an account?
No — you can shop without registering.
Can I change my order?
Can I change my order?
If it hasn't been sent yet, please contact us as soon as possible.
Payments
What payment methods are available?
What payment methods are available?
BLIK, fast transfers, cards, Apple Pay, and Google Pay.
Can I pay by bank transfer?
Can I pay by bank transfer?
Yes – we also offer traditional bank transfer as a payment method.
Is the payment secure?
Is the payment secure?
Yes – we use external, verified operators.
Delivery
How long does it take to fulfill an order?
How long does it take to fulfill an order?
Usually 1–5 business days.
What are the delivery options?
What are the delivery options?
InPost courier or parcel locker.
Do you ship internationally?
Do you ship internationally?
Yes – to selected EU countries.
Phrases
Can I return the product?
Can I return the product?
Yes — you have 14 days from the receipt of your order.
What is the return process like?
What is the return process like?
Return the product in an undamaged condition, and we will refund your money within 14 days.
Can I exchange the product?
Can I exchange the product?
We do not offer exchanges – you can return and place a new order.
Products
What are the products made of?
What are the products made of?
Made from natural fabrics, such as linen — soft and breathable.
Can products differ from the photos?
Can products differ from the photos?
Yes – due to the nature of the materials and screen settings.
How to choose the size?
How to choose the size?
Each product has a size chart. If in doubt, please contact us.
Contact
How can I contact you?
How can I contact you?
biuro@nubesleep.pl