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Returns and Complaints

Returns

1. Download the return form, fill it out, and include it in the package.
Download Form

2. Send the packaged shipment to the address:

Mateusz Tworek
NUBES
Mostowa 33A
42-400 Zawiercie

3. You can also use the Wygodne Zwroty (Convenient Returns) service, which automates the entire process. To do this, click the button below and follow the displayed instructions: 

SEND RETURN SHIPMENT (Wygodne Zwroty)

For a return to be accepted, the product must be new, show no signs of use, and have all security seals intact.
To return a purchased item, the Customer must inform the Seller of their intention to return the purchase within 14 calendar days of receiving the shipment. The declaration can be sent, for example, by email to biuro@nubesleep.pl, with "Return" in the subject line.

Then, within 14 calendar days from the date of withdrawal from the sales agreement, the Customer is obliged to send back the purchased goods along with the withdrawal form to the address:

Mateusz Tworek
NUBES
Mostowa 33A
42-400 Zawiercie

The refund will be issued within 14 days.


Complaints

1. Download the complaint form, fill it out, and include it in the package.
Download Form

2. Send the packaged shipment to the address:
Mateusz Tworek
NUBES
Mostowa 33A
42-400 Zawiercie

The Customer can inform the Seller of their intention to file a complaint in any form, for example, by email, by sending a declaration to biuro@nubesleep.pl, with "Complaint" in the email subject.
The complained-about goods, along with the printed declaration, should be sent to the address:

Mateusz Tworek
NUBES
Mostowa 33A
42-400 Zawiercie

The complaint regarding the goods will be processed within 14 calendar days from the date of filing the complaint. The Customer will be informed about the resolution of the goods complaint via email.